Faq

Quality & materials & environment

  • Does Marianne Hendriks take environmental precautions ?

Marianne Hendriks only uses high quality artists materials that are naturally produced and are free of chemicals and plastics. Marianne Hendriks is conscious of environmental impact that production has and resources materials from companies that guarantee a zero chemical process. The same principles of ethos is also applied in the packaging, studio operations and collaborations. Marianne also does not use plastics and chemicals during the production and shipping.

  • Is the printing process of the Limited Editions chemical and plastic free?

The limited editions are printed at the print house Re-Art the complete process and packaging is free of chemicals and plastics. The inks are completely chemical free and the paper comes from the nature reservoir in Germany called HahneMuhle.

  • What is the lifespan of Marianne Hendrik’s artwork? 

All materials used for all artworks and packaging are acid free and are created in traditional museum quality archival materials to insure a long lifespan. If well looked after the artwork should maintain it’s appearance through centuries.

  • What are the materials used for the Botanicus Collection?

The Botanicus collection is painted with high quality oil pigments in the traditional impressionists impasto oil painting techniques. The paintings are created on reinforced birch wood panel, painted on both sides, insuring the paintings from warping. The painting is presented in a slender tray frame made out of meranti hard wood. Framed and designed and crafted by the artist.

  • What materials are used for the on canvas collections?

The collections on canvas are painted in the traditional oil painting techniques of the Dutch masters. The paintings are carefully built up in multiple layers consisting of very thin transparent glazes. The paint applied is on 100% Traditional woven Belgian flax portrait linen canvas.

  • What frames and hang up system are used?

All artwork is clearly noted in the discripten if the artwork includes a frame, if the artwork comes in a frame, the main image shows the artwork with a frame. If the artwork comes with a frame it has a shark-tooth system and includes a wall hook and plug that is suitable for all wall types and it comes with a not of instructions. The artist designs and builds the frames in her workshop.

  • What materials are used for the art works on paper?

All artworks on paper are created on 100% natural cotton (smooth & off white). This material is acid free and insures the longevity of the artwork. Please insure for the framing that the materials used are also acid free. The artworks on paper have a range of mediums used, all natural and acid free. (Pencil, chinese ink, watercolour/aquarel, gouache)

Care of art & damage

  • How do I look after artwork?

The first element to take precaution with is extreme fluctuating temperatures and moisture levels. It is best to avoid bathrooms, kitchens and basements as they are difficult places to control. With open plan kitchens it is simply best not to hang the painting too close to the stove.

The second element to take precaution with is UV-Light, therefore avoiding hanging it in a place that has full sunlight all day. This is specially to keep in mind in modern houses that maximise the natural sunlight. North facing rooms and hallways are ideal because of reduced sunlight. You can take further precautions by installing UV reducing windows or UV reducing cello tape that can be installed almost invisibly.

The third element is settling dust in combination with grime over time. A separate ostrich feather duster just for paintings is a great solution, waving the feather duster just before the painting barely touching, creates the perfect airflow, once every two weeks is more than enough. * Spider discharge is another issue, dusting the ceiling on a regular basis prevents spiders having webs and causing potential damage.

The fourth element to take precaution with is insects, making sure that the room is closed of from the outdoors is a first important precaution. Regular dusting will prevent insects from settling and keeping the room tidy and clean. If some spider discharge does come on the canvas it can be removed with a damp cloth and very carefull and gentle swiping (on panel/canvas only).

The fifth caution is water, short contact with water can be quickly recovered by wiping it dry gently with a clean dry cloth. Long exposure to water causes irreversible damage, such as mold and warping and peeling of the paint from the surface.

  • What do I do when my painting gets damaged during transit?

The artworks are carefully wrapped. If damage does occure during transit please contact the point of sale and make sure to photograph damages of the painting and packaging. The art work is insured during tranist. The artist is able to restore severe damage in her atelier.

  • What do I do if my artwork gets demaged after purchasing during ownership.

Demage and accidents do happen to the best of us. Please do get in touch with the artists and ask for advise and tips to restore. The artists keeps a detailed record of each painting and advice or restore certain damages, please make pictures during daylight hours. If the damage is restorable the artist is prepared to do the restoration and asks the owner to cover the shipping costs.

Shipping & policy

  • What shipping materials are used?

All materials used are sustainable natural materials and free of plastics. All elements that are in contact with the works of art museum quality graded, meaning that no acidic materials can effect the artwork during transit or storage.

Paintings on canvas and panel are packaged in shipping crates and are individually built for each painting.

Limited editions are packaged in tubes and in museum quality wrapping. Each print is numbered and comes with a cerificate of authenticity.

Art work on paper are packed in natural non band envelopes.

  • What is the lead time for orders?

Limited editions and work on paper are delivered within 3 - 5 working days within Europe.

Limited editions and work on paper are delivered within 5 - 8 working days Worldwide.
Oil paintings on canvas and panel are delivered within 3 - 5 working days within Europe.

Oil paintings on canvas and panel are delivered within 10-14 working days Worldwide.

  • What are costum / import charges?

International orders incur customs duties which are not included in the shipping costs. All duty and tax charges are payable by the recipient, every country has different fees. Please inquire with your government what the fees they applied original art.

  • Do I need to sign for the delivery?

All shipments are sent withg a tracked and signed for service and will require a signature upon delivery. An email with tracking details once your order leaves the studio, so you can stay up to date with the progress of your delivery and plan accordingly.

  • Is it possible to provide a time slot?

Please inquire if a certain day and time is preferred.

  • What happens when the time slot is missed?

The selected courier will leave a calling card or note with further instructions. Most often, the driver will attempt re-delivery the next working day. After three delivery attempts, your order will be returned to our warehouse – upon which we will contact you for further instruction for pick up at a local place nearby.

  • When more then one item is ordered, will it arrive together?

Direct atelier purchases will be shipped together and can be separately sent upon request. Purchases via art platform for insurance purposes have separate shipments for each artwork.

  • What is the return policy?

I hope you are delighted with your order. However If you changed your mind please email info@mariannehendriks.com. Returns policy lasts 30 days.Please return the item in the original packaging.Return shipping is not refunded unfortunatly, please do create a signed shipment and keep a record of this.

Once your return is received, we will send you an email to notify you that we have received your returned item and  your refund will be credited to your credit card or original method of payment, within 7 days. Unfortunately, shipping costs and/or import duties are non refundable.

  • How do I find out if an art work is available?

Please click on the image of the art work on the website, right at the top is indicated if the work is available, this is kept up to date on a daily basis. To see a clear overview of all art works available please see the page -available or -SHOP at each collection. If you like to receive a Catalogue in PDF format, please get in touch.

  • How does a sale proceed via the website SHOP?

The sale is via Paypal in US- USD currency, shipment is handled by DHL. All paperwork is provided: import papers, invoice and certificate of Authenticity. Shipping costs are included. Please not that import charges are not included and check with your government what charges are applied to ‘original art’.

  • What is included in the sale?

Inclusive - artwork, wrapping and shipping, if framed with hangup shark tooth system & hook & instructions.

Exclusive - vat charges, import charges.

  • How is the artwork packed?

All materials used for packaging are natural sustainable and acid free materials. Art works on panel and canvas are shipped in bespoke wooden crates. Art work on paper and the limited editions are packed in natural cardboard non band envelopes.

  • Is it possible to have curation advice?

It is possible to get curation advice, no fees applied. The artist has a lot of experience in curating for homes and businesses. It is also great to discuss with a third party an art curator’s advice can be really helpful and exciting to discuss ideas and projects. The Saatchi Art curator team represents Marianne Hendriks and are amazing and apply no extra fees. Please inquire at curator@saatchiart.com.

  • Is it possible to reserve a painting?

It is possible to reserve a painting.

  • Is a certificate of authenticity provided?

Every art work comes with a certificate of authenticity and an invoice, this invoice is also proof of ownership, you can request a different name and a shared ownership upon request, or gifted or a company purchase. It is therefore important to keep this document save. All paintings are also numbered and named to insure a safe record keeping at the atelier. 

Personal details

  • Does the artist keep a ledger?

Both the artist and representatives keep a ledger. The ledger is to insure proof of purchase and proof of rightful ownership of the paintings.

  • Is the ledger kept private?

Both artist and representatives keep the ledger and personal details are kept private and will never be shared with a third party.

Limited editions

  • Where can I purchase limited editions?

The limited editions can be directly purchased via this website and at Saatchi Art / Rise Art / Art Space.

  • Can I request a limited edition in a bespoke size?

It is possible to request a bespoke size of the limited editions, the size will be registered within the limited edition size range, no extra fees are applied. Please get in touch for inquiries.

  • What materials are used for the limited editions?

The paper is sustainable (acid free) and natural white, created out of 100% cotton, 388GSM manufactured in Germany in protected nature reservoir. The ink is Giclée archival ink. For further detailed information please read the page - Limited Editions - About.

License Agreements

  • What quality are the digitised files?

All of Marianne Hendriks’s oil paintings are professionally scanned with the Cruse Synchron Table Scanner in the highest resolution and quality possible, insuring the very best reproduction possibilities. All of Marianne Hendriks’s work on paper are professionally scanned in the highest professional quality that Epson Pro scanners have to offer. Creating the same high resolution quality for work on paper, insuring the very best reproduction possibilities.

Press

  • Is it possible to create a press release?

Press releases are welcome and appreciated, please do notify the artist to get permission and to acquire high resolution images suitable for press releases (no fees applied).

  • Is it possible to create a press release without notifying the artist?

Press releases are always very much appreciated by the artist. Please do get in touch for high resolution images (no fees applied).